Refund policy

Last updated: 12 November 2026

15 days, no questions asked

If an app does not work for you, you can ask for a full refund within 15 days of purchase. You do not have to give a reason. Every app also has a free 14-day trial, so you can try it before you buy.

After 15 days

We may still refund a purchase later, for example if the app has a problem we cannot fix for you. This policy does not limit the rights you have as a consumer under the law of the country where you live.

How to ask

Refunds are handled by Paddle, our Merchant of Record. Use the link in your receipt email, or find your order at paddle.net. You can also write to us at support@vizshelf.com with the email address you used for the purchase, and we will arrange it.

How you get your money back

Paddle returns the full amount you paid, including tax, to the payment method you used. How long it takes to appear depends on your bank or card provider, usually a few working days.

After a refund

The license is deactivated. Your notes and files stay on your Mac, untouched.